FAQs

Online Order

• Ordering with LensGuru is made simple. Visit our website and click on the Shop button or the item that you like.
• Once you have selected the item, add it to cart.
• Check on the item description and prescription are correct and Checkout.
• Proceed to make the payment.
• Soon you will receive the order.

Payment Method
We accept payment from Credit/Debit Card, PayPal and PayNow.

Will there be a shipping confirmation?
A shipping confirmation email containing tracking information (if applicable) will be sent for all orders as soon as they are shipped.

How long does it take to receive the order?

• For in stock orders, we deliver in 3 to 10 days.
• For Toric, Multi-focal and Positive Power contact lenses, delivery could take up to 4 weeks depending on availability.
• In situations where the contact lenses are out of stock, we may take a slightly longer time to deliver.

Is there delivery for international orders?

• Yes, we offer international delivery worldwide! DHL Express is our courier partner for all international deliveries.
• All international shipping charges will be automatically calculated upon checkout.

What is an Autoship Plan?

• Autoship plan allows you to place an order once and subscribe for a automated regular order of the same items.
• At Checkout, check on the Autoship option and set how often you would like to repeat the order.

Benefits of Autoship Plan

• Subscribe to Autoship plan and receive a further discount of 10% on your first and all future Autoship’s order on top of the already discounted price.
• Receive free delivery on all Autoship’s orders.

Amendment or cancellation of the Autoship Plan

• You can amend or cancel the Autoship plan by logging in to your account.
• To avoid mis-order, do make the changes before the next order date.