Privacy Policy
10 October 2022 2022-11-17 13:07Privacy Policy
LensGuru values your privacy and believe that it is our responsibility to protect your personal information. Our approach is to keep your data safe, and by trusting us with your data we commit never to pass it on to other companies.
This Privacy Policy are in compliance with Singapore Personal Data Protection Act 2012 (PDPA) and all the associated regulations and guidelines as may from time to time be issued by the Personal Data Protection Commission (PDPC) of Singapore.
This policy explains how we collect and use personal data that we may collect about you when you interact with us. We only track statistics for business analysis purposes. We do not disclose data to any third parties unless disclosure is necessary for the fulfilment of a service, you have specifically given consent for a particular service, or we have a legitimate interest in disclosing data. Instances in which we do disclose data to third parties are outlined below.
By visiting LensGuru website, you agree to the terms and conditions of this Privacy Policy. Information is collected from you when you visit our website, assisting you with your request, enquiries and feedback, processing your transaction, or subscribe to our membership program or newsletter, or any other means whatsoever.
Please contact us by email at [email protected] if you need any further information on our privacy policy. This policy was last updated on 01 October 2022.
PROCESSING PERSONAL DATA
We rely on the following lawful bases for processing your data:
- Consent – we ask your consent for marketing to you by email or post; by consenting to this request we can collect and process your data for this purpose.
- Contract – we need to collect and process your personal data to fulfil a contract with you; for example if you place an order or ask for a quote.
- Legitimate interests – we collect and process some personal data to pursue our legitimate interests in a way you that would reasonably be expected as part of running our business; for example to better understand our customers so as to provide products and services.
PERSONAL DATA WE COLLECT
We may collect and process some or all of the following information:
- Your name, address, phone number, email address, gender, date of birth and other contact information;
- Details of payments that you make to us (payment card details and other transaction details are held by a trusted third-party payment provider);
- Information about your order and payment history, and information we learn from the way you purchase from us;
- The marketing preferences that you provide to us confirming whether you would like us to contact you with information and offers that may be of interest to you; and
- Records of your activity on our website gathered by cookies on your computer, including your IP address.
PROTECTING PERSONAL DATA
We take the necessary security arrangements to protect your personal data that is in our possession to prevent unauthorised access, use, disclosure, or similar risks. We take reasonable and appropriate measures to maintain the confidentiality and integrity of your personal data and will only share your data with authorised persons for the exact purpose we specify.
The checkout process on our website is held on a secure server using SSL (secure socket layer) technology to transfer data, which is evidenced by a small padlock symbol next to the web address in your browser. You can verify the security certificate in place by clicking on the padlock symbol.
SHARING PERSONAL DATA
We may need to share your personal data with third parties. In such cases your data will only be shared with parties who adhere to PDPA, data will only be used for the exact purpose we specify, data will be transferred and stored securely and will be deleted or anonymised if we stop working with that third party.
The following list is indicative of third parties with whom we share data (but is non-exhaustive and may change from time-to-time):
- Payment-processing services
- Postal services and delivery couriers
- Email marketing service providers
- Marketing agencies
YOUR RIGHTS OVER PERSONAL DATA
Please contact us if you would like to exercise your right to:
- Access your personal data (no charge)
- Correct any errors in your personal data
- Erase your personal data (unless that would conflict with our legal obligations)
- Withdraw consent for us to use your personal data
- Object to us processing your personal data
WITHDRAWAL FROM MARKETING
We try to provide you with only informative and relevant content, but you can withdraw consent for us to market to you:
- by clicking the ‘unsubscribe’ link at the bottom of any marketing email we send
- by contacting us and asking to opt out
UNHAPPY WITH OUR APPROACH?
If you are unhappy with any aspect of our use of your personal data, please reach our to us at [email protected].
